Troubleshooting
Troubleshoot OpenAI error messages and find the solution
Quota exceeded
Cause:
You have run out of credits or hit your maximum monthly spend.
Solution:
Buy more credits↗ or learn how to increase your limits↗.
Error:
Rate limit reached
Cause:
You are sending requests too quickly.
Solution:
Pace your requests. Read the Rate limit guide↗.
Error:
Model unavailable
Cause:
The model you are tring to use does not exist or you do not have access to it.
Solution:
Make sure your are on
Tier 1
or higher, as Free plan only allows GPT-3.5 Turbo model. To upgrade your OpenAI account buy at least $5 of credits in Billing↗.
Error:
API key error
Cause:
The requesting API key is not correct.
Solution:
Ensure the API key used is correct, or generate a new one↗.
Error:
Country not supported
Cause:
You are accessing the API from an unsupported country, region, or territory.
Solution:
Please see this page↗ for more information.
Error:
Server error
Cause:
The server had an error while processing your request.
Solution:
Retry your request after a brief wait and contact us if the issue persists. Check the status page↗.
Error:
Input too large
Cause:
Request too large for used model on tokens per minute (TPM).
Solution:
The input or output tokens must be reduced in order to run successfully. Visit Rate limits↗ to learn more.
Error:
Billing not active
Cause:
Your account is not active.
Solution:
Check your billing details in Billing↗.
Error:
Incorrect Base URL
Cause:
You use custom Base URL which is incorrect.
Solution:
Use valid URL as a Base URL.
Error:
Server overloaded
Cause:
Our servers are experiencing high traffic.
Solution:
Please retry your requests after a brief wait.
Error:
© 2024 Kerlig™. All rights reserved.